Which of the Following Guidelines Should Be Followed When Granting

question 72

Multiple Choice

Which of the following guidelines should be followed when granting an adjustment?

• A) You should use negative words if the reader has accused you or your company.
• B) You should place the blame squarely on the reader.
• C) You should use words which show that you are ready to look beyond the reader's faults.
• D) You should try to regain any confidence that the reader may have lost from the experience.
• E) You should avoid using reader-centered language.

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Definitions:

Night

The period of time between sunset and sunrise, characterized by darkness due to the absence of direct sunlight.

Wavelengths

Wavelengths refer to the distance between successive crests of a wave, especially points in a sound wave or electromagnetic wave.

Colors

The aspect of things that results from the light they emit, transmit, or reflect, which is perceived by the eye and interpreted by the brain.

Blue

A primary color that is perceived when light with a dominant wavelength between approximately 450 and 495 nanometers is detected by the human eye.