Which of the Following Should Be Followed When Granting an Adjustment

question 15

Multiple Choice

Which of the following should be followed when granting an adjustment?

• A) You should avoid using reader-centered language.
• B) You should use negative words to describe what went wrong since positive words are misleading.
• C) You should explain what is being done to correct the situation in a convincing and positive manner.
• D) You should make the customer's complaint the focus of your message.
• E) You should use the we-viewpoint when composing the message.

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Definitions:

Socializing Informally

Engaging in casual interactions outside of structured or professional settings, which can foster relationships and networking.

Knowledge Valuation

The process of determining the importance or worth of information, insights, or specific expertise within a particular context.

Competitors

Entities or individuals that are in rivalry for the same objectives or resources, often in a business or athletic context.

Consultants

Professionals who provide expert advice in a particular area, such as business, education, law, regulatory compliance, or marketing.