Which of the Following Guidelines Should Be Followed When Writing

question 65

Multiple Choice

Which of the following guidelines should be followed when writing an order acknowledgement message?

• A) Begin the message with good news.
• B) Use the we-viewpoint.
• C) Open the message with additional promotional material.
• D) Refrain from mentioning a delay if it is expected.
• E) Avoid wasting time in building goodwill.

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Definitions:

Focus Group

A qualitative research method where a small, diverse group of people discusses a product, service, or concept to gain insights.

Product Changes

Modifications or improvements made to a product to enhance its appeal, functionality, or market competitiveness.

Promotional Strategies

Planned actions designed to communicate the value of a product or service to customers to increase sales.

Data

Raw numbers or facts.