Which of the Following Guidelines Should Be Followed When Granting

question 31

Multiple Choice

Which of the following guidelines should be followed when granting an adjustment?

• A) You should avoid using reader-centered language.
• B) You should place the blame squarely on the reader.
• C) You should use words which show that you are ready to look beyond the reader's faults.
• D) You should avoid language that makes the customer's complaint the focus of your message.
• E) You should use the we-viewpoint.

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Definitions:

PepsiCo

A global food and beverage leader with a product portfolio including 22 brands that generate more than $1 billion each in annual retail sales.

Devise

To plan or invent a complex process, system, or mechanism through careful thought.