Which of the Following Guidelines Should Be Followed When Granting

question 31

Multiple Choice

Which of the following guidelines should be followed when granting an adjustment?

• A) You should avoid using reader-centered language.
• B) You should place the blame squarely on the reader.
• C) You should use words which show that you are ready to look beyond the reader's faults.
• D) You should avoid language that makes the customer's complaint the focus of your message.
• E) You should use the we-viewpoint.

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Definitions:

Spousal Abuse

A form of domestic violence where one spouse inflicts physical, sexual, or emotional harm on the other, affecting the health and well-being of the victim.

Elder Abuse

refers to any form of mistreatment that results in harm or loss to an older person, including physical, emotional, sexual, financial abuse, or neglect.

Child Abuse

Physical, emotional, sexual harm or neglect of a child by a parent, guardian, or another individual.

Bronchi

The two branches of the trachea that enter the lungs.