Consider the Following Statement: "We Cannot Exchange This Item as You

question 42

Essay

Consider the following statement: "We cannot exchange this item as you have not supplied us with the original purchase invoice." How can this statement be changed such that it avoids putting blame on the reader? List some strategies that ensure a message does not blame a reader.

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Definitions:

Application Form

A document designed to gather information from individuals for the purpose of evaluation for a specific function such as employment or participation.

Arrive Early

The act of reaching a destination before the expected or scheduled time.

Positive Attitude

A mental outlook that focuses on the good and expects positive outcomes.

Dependability

The quality of being reliable, trustworthy, and consistent in performance or presence.