Consider a Situation That a Customer Has Written to Complain

question 7

Essay

Consider a situation that a customer has written to complain about the poor service at the restaurant you are managing. You are aware that the problem occurred because two of the waiters had not turned up on that day, and you try to remedy the problem by offering a special discount on her next visit. Compose a message that emphasizes the positive and de-emphasizes the negative and is likely to build goodwill with a reader.

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Definitions:

Publicist

Most common in the entertainment, fashion, and celebrity arenas, this professional focuses on keeping the client visible and in the news to boost popularity and promote projects (e.g., movies and television shows).

Media Kits

A package of promotional materials provided to potential advertisers or journalists, containing information and statistics about a media outlet.

PR Tactic

A specific action or strategy implemented as part of a public relations campaign to influence public perception or behavior.

Tourists

Individuals who travel to and explore places outside their usual environment for leisure, business, or other purposes, contributing to the local economy.