Consider the Following Statement: "We Cannot Exchange This Item as You

question 42

Essay

Consider the following statement: "We cannot exchange this item as you have not supplied us with the original purchase invoice." How can this statement be changed such that it avoids putting blame on the reader? List some strategies that ensure a message does not blame a reader.

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Definitions:

Proper Form

The correct or acceptable format or procedure that is required or established by law or policy.

Binding UCC Paperwork

Official documents or agreements that are enforceable under the Uniform Commercial Code, establishing legal obligations and rights in commercial transactions.

Consideration

Consideration is the value (such as money, service, or promise) exchanged between parties in a contract, making the agreement legally binding.

Objective Theory

A legal principle stating that the intent in creating a contract is determined by the reasonable interpretation of the parties' actions and statements rather than individual subjective intentions.