The Following Data Represent the Wait Time,in Minutes,for Customers Calling

question 46

Multiple Choice

The following data represent the wait time,in minutes,for customers calling Dell technical support. 14 21 37 24 19 12 16 69 13
The interquartile range is _________.

• A) 7 minutes
• B) 9 minutes
• C) 10 minutes
• D) 12 minutes

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Definitions:

Normative Commitment

The feeling of obligation an individual has to continue in an organization because of their personal values, ethics, or commitments.

Affective Commitment

An emotional attachment or sense of loyalty of an individual towards an organization, which influences their willingness to continue membership.

Forms of Commitment

Different types of psychological bonds that influence an individual's attachment and loyalty to an organization or cause.

Workplace Changes

Alterations, modifications, or transformations in the working environment, processes, or culture within an organization.