When an Organization Expects or Requires Workers to Display Particular

question 3

Multiple Choice

When an organization expects or requires workers to display particular feelings, employees are engaging in _____.

• A) stress
• B) emotion labor
• C) burnout
• D) role conflict

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Definitions:

Anger

A potent sensation of irritation, dissatisfaction, or antagonism.

Logical Incrementalism

A strategic management process of making decisions step-by-step based on logical analysis and practical considerations.

Vague Feeling

An indistinct or unclear emotional state that is difficult to define or express precisely.

Threat

A potential source of harm or adverse effect on someone or something, which may be real or perceived.