When an Organization Expects or Requires Workers to Display Particular

question 3

Multiple Choice

When an organization expects or requires workers to display particular feelings, employees are engaging in _____.

• A) stress
• B) emotion labor
• C) burnout
• D) role conflict

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Definitions:

Personality Traits

Personality traits refer to enduring patterns of thoughts, feelings, and behaviors that distinguish individuals from one another.

Cross-cultural Generality

The extent to which psychological findings apply across different cultural contexts.

Developing Nations

Countries with a lower level of industrialization, lower living standards, and lower Human Development Index (HDI) than developed countries.

Raymond Cattell

A psychologist known for his theory of personality that differentiates between fluid and crystallized intelligence.