Patsy Is Trying to Hold a Conversation with Her Professor

question 28

Multiple Choice

Patsy is trying to hold a conversation with her professor. She keeps getting distracted by the girl beside her with the bright purple hair. The girl's hair is a form of ________.

• A) noise
• B) feedback
• C) message creation
• D) setting

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Definitions:

Value Added

The enhancement a company gives its product or service before offering the product to customers, increasing its value.

Expectancy Disconfirmation Model

A consumer satisfaction framework that compares actual product or service performance against pre-consumption expectations.

Expectancy Confirmation Model

A psychological theory suggesting that people tend to seek, interpret, favor, and recall information that confirms their pre-existing beliefs and expectations.

Identity Negotiation

A social psychological process where individuals engage in establishing, maintaining, or revising their personal identity or social position within different contexts.