Rachel Struggles at Work

question 34

Multiple Choice

Rachel struggles at work. However, she enjoys the volunteer work she does on the weekends and this makes the work week better. Rachel's defense mechanism is:

• A) neutralization.
• B) repression.
• C) compensation.
• D) scapegoating.

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Definitions:

Customer Satisfaction

The measure of how the products or services supplied by a company meet or surpass the customer's expectations.

Productivity

The efficiency with which inputs, such as labor and capital, are converted into outputs, such as goods or services.

Diversity

The presence of differences within a given setting, including race, ethnicity, gender, age, sexual orientation, and other attributes that make individuals unique.

Resumé Faking

The act of deliberately providing misleading, false, or exaggerated information on a resume in order to appear more attractive to potential employers.