Organizational Citizenship Behavior Includes Such Behaviors As

question 35

Multiple Choice

Organizational citizenship behavior includes such behaviors as:

• A) helping others, enhancing the social and psychological context that supports task performance.
• B) peacemaking, courtesy, and taking steps to avoid problems for others.
• C) an employee's willingness to maintain professional competence.
• D) the ability to deal with cultural diversity and the ability to cope with change.
• E) Both A and B

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Definitions:

AFLAC Company

An American insurance company known for its supplemental insurance policy coverage for individuals and groups in the United States and Japan.

Undesirable Work Behaviors

Actions or conduct by employees that are not aligned with organizational goals or values, potentially harming the workplace environment or productivity.

Organizational Goals

Objectives or targets that an organization aims to achieve, which guide its operations and strategic direction.

Effective Managers

Individuals who achieve organizational goals by efficiently and effectively utilizing resources through planning, organizing, leading, and controlling.