Organizational Citizenship Behavior Is Defined As

question 47

Multiple Choice

Organizational citizenship behavior is defined as:

• A) an employee's willingness to go above and beyond the roles that he or she has been assigned.
• B) expectations of professionalism defined from the top down and through all parts of the organization.
• C) an employee's willingness to maintain professional competence.
• D) an employee's willingness to deal with cultural diversity and the ability to cope with change.

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Definitions:

Process Capability

A statistical measure of a process's ability to produce output within given specifications.

Out Of Control Signals

Indicators within a process control or statistical control chart that highlight when a process is deviating from its stable state or specified limits.

Sampling Distribution

The probability distribution of a given statistic based on a random sample, used to make inferences about the population.

Common Cause Variation

The variation in a process that is random and inherent to the process itself, as opposed to being caused by identifiable factors.