Is the Traditional Hierarchical Organization Structure and Top-Down Command-

question 8

Essay

Is the traditional hierarchical organization structure and top-down command-
and-control leader on the decline? List (3) reasons this may or may not be true.

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Definitions:

Service Quality

The degree to which a service meets or exceeds customer expectations.

Responsiveness

A measure of how quickly and effectively a person, organization, or system reacts to changes or requests.

Service Quality

The perception of the degree to which a service meets the customer's expectations and needs, often assessed through factors like reliability, responsiveness, and empathy.

Credence Properties

Attributes of a product or service that are difficult or impossible for the consumer to evaluate even after purchase and consumption.