The Key Management Decision Criteria Used When Considering the Span

question 16

Multiple Choice

The key management decision criteria used when considering the span of IT function delivery options are:

• A) Response time and security
• B) Flexibility and delivery
• C) Capability and control
• D) Flexibility and control
• E) Capability and flexibility

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Definitions:

Expert Power

The influence and authority one possesses as a result of one's expertise, skills, or knowledge.

Referent Power

A form of power that stems from being admired, respected, and liked by others.

Reward Power

The ability of an individual to influence others' behavior by controlling access to desired resources or rewards.

Coercive Power

The ability of a person to influence others' behavior by means of threats, punishment, or sanctions.