A Firm's Ability to Extract and Leverage Explicit Knowledge from Its

question 40

Multiple Choice

A firm's ability to extract and leverage explicit knowledge from its employees by formalizing it in systems and procedures directly contributes to its:

• A) bottom line.
• B) financial health.
• C) information management.
• D) structural capital.
• E) Both B and C

---

Definitions:

Observer Reliability

The degree to which different observers consistently assess or record behaviors, outcomes, or events in the same way.

Test-Retest Reliability

A measure of the consistency of a psychological test or assessment when the same instrument is administered to the same group of people on two different occasions.

Test-Retest Reliability

The consistency of a measure assessed by administering the same test to the same group of individuals at two different points in time.

Face Validity

A measure of how suitable, relevant, or meaningful a test or procedure appears on the surface, even if not necessarily proven through empirical means.