Service Recovery Is the Ability of an Organization to Rectify

question 23

True/False

Service recovery is the ability of an organization to rectify failed encounters.

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Definitions:

Depressed

A mental state characterized by feelings of sadness, hopelessness, and a lack of interest or pleasure in activities, often affecting daily functioning.

Stable

Refers to a condition or state that is resistant to change, often used to describe equilibrium in systems or psychological conditions.

Global Factor

An overarching element or influence that affects multiple aspects or areas simultaneously.

Severe Depression

A significant mental health condition characterized by persistent feelings of sadness, hopelessness, and a lack of interest or pleasure in activities, significantly impairing daily functioning.