The Key Source of Dissatisfaction with Self-Service Technologies Is

question 4

Multiple Choice

The key source of dissatisfaction with self-service technologies is:

• A) technology failure.
• B) poor design.
• C) process failure.
• D) performance.
• E) service design problems.

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Definitions:

Operating System

Software that manages computer hardware and software resources and provides common services for computer programs.

Electronic Spreadsheets

Software applications used for data organization, analysis, and storage in a tabular form, commonly used for accounting and financial calculations.

Managerial Judgment

The process by which managers make decisions based on a combination of facts, analysis, wisdom, experience, and intuition.

Numerical Data

This type of data is quantifiable, consisting of numbers that can be used for mathematical calculations.