List and Describe (3) Reasons Customers Cite for Dissatisfaction with Self-Service

question 7

Essay

List and describe (3) reasons customers cite for dissatisfaction with self-service technologies.

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Definitions:

Common Law

A body of unwritten laws based on legal precedents established by the courts, distinct from statutory law.

Article 2

Often refers to a specific section within a constitution or a part of a legal code dealing with a particular area, such as commercial transactions in the U.S. Uniform Commercial Code.

Genuine Assent

A true and voluntary agreement to enter into a contract, implying that all parties involved fully understand and agree to the terms.

Fraud

A deliberate trickery aimed at obtaining personal benefits or harming another person.