Radio Frequency Identification Technology Can Be Used to Greatly Enhance

question 45

Multiple Choice

Radio frequency identification technology can be used to greatly enhance which of the following service interfaces?

• A) Video/DVD
• B) Interactive kiosks
• C) Online/Internet
• D) Telephone IVR
• E) None of the above

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Definitions:

Wagner Act

A foundational piece of labor legislation in the United States enacted in 1935, officially named the National Labor Relations Act, which guaranteed workers the right to unionize and collectively bargain.

Eleanor Roosevelt's Biography

A detailed account of the life of Eleanor Roosevelt, who was the First Lady of the United States from 1933 to 1945 and a notable diplomat and activist.

Settlement House

A community center providing educational, recreational, and other social services to individuals, especially immigrants, in urban neighborhoods.

World War I

A global conflict that took place primarily in Europe from 1914 to 1918, involving most of the world's great powers and marking the end of empires.