The Key Source of Dissatisfaction with Self-Service Technologies Is

question 4

Multiple Choice

The key source of dissatisfaction with self-service technologies is:

• A) technology failure.
• B) poor design.
• C) process failure.
• D) performance.
• E) service design problems.

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Definitions:

Trial Balance

A financial worksheet aggregating all ledger balances into equivalent totals of debit and credit columns.

Account Balances

The amounts of money in an account at any given time, representing the net of debits and credits over a period.

Cash Payments

Outflows of cash from a company to settle debts, purchase goods or services, or make investments.

Cash Account

An account recording the amounts of cash received and paid out in transactions.