The Key Source of Dissatisfaction with Self-Service Technologies Is

question 4

Multiple Choice

The key source of dissatisfaction with self-service technologies is:

• A) technology failure.
• B) poor design.
• C) process failure.
• D) performance.
• E) service design problems.

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Definitions:

Optical Activity

The property of chiral molecules to rotate plane-polarized light, a phenomenon measured using polarimetry.

Enantiomer

Molecules that are mirror images of each other but cannot be overlaid onto each other, much like left and right hands.

Meso Compound

A type of stereochemical isomer with multiple stereocenters that is superimposable on its mirror image, making it achiral despite containing chiral centers.

Diastereomers

Isomers that have a different spatial orientation of atoms but are not mirror reflections of each other.