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List and Describe (2) Types of Service Encounters

question 40

Essay

List and describe (2) types of service encounters.


Definitions:

Unassertive

Characterized by a lack of self-confidence or forcefulness in asserting one's views, rights, or needs.

Resource Scarcities

Conditions where the availability of resources is limited in comparison to the demands, leading to competition and allocation challenges.

Goal Incompatibilities

Differing objectives that are at odds with one another, making it challenging to achieve them simultaneously.

Horizontal Conflicts

Disagreements or clashes that occur between individuals or groups at the same level within an organization's hierarchy.

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