Examlex
List and describe (2) types of service encounters.
Unassertive
Characterized by a lack of self-confidence or forcefulness in asserting one's views, rights, or needs.
Resource Scarcities
Conditions where the availability of resources is limited in comparison to the demands, leading to competition and allocation challenges.
Goal Incompatibilities
Differing objectives that are at odds with one another, making it challenging to achieve them simultaneously.
Horizontal Conflicts
Disagreements or clashes that occur between individuals or groups at the same level within an organization's hierarchy.
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