When Assessing the Current Use of Technology While Implementing a Technology

question 21

Multiple Choice

When assessing the current use of technology while implementing a technology road map, the first task is:

• A) to develop a classification scheme to assist in managing the IT inventory.
• B) to assign a technology custodian/owner so someone within the firm is responsible for each technology domain.
• C) to implement technology upgrades for existing systems.
• D) to choose new vendors to help create specifications for existing systems.
• E) Both B and C.

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Definitions:

Financial Institutions

Businesses that provide financial services, including banks, credit unions, insurance companies, and investment firms.

Market Share

Represents the portion of a market controlled by a particular company or product.

Share of Customer

The percentage of an individual customer's purchase of a product that comes from a specific company.

Zone of Tolerance

the range within which customers are willing to accept variations in a product or service's quality.