Which of the Following, If Any, Have Helped to Address

question 82

Multiple Choice

Which of the following, if any, have helped to address many of the challenges IT has faced in the organization?

• A) Service-level agreements and cost transparency
• B) Benchmarking and project management
• C) Improved tools and technologies
• D) All of the above
• E) None of the above

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Definitions:

Nonverbal Behavior

Communication without the use of spoken language, involving gestures, facial expressions, body language, and other physical cues.

Catharsis

The process of releasing and thereby providing relief from strong or repressed emotions, often through art, dialogue, or therapy.

Reducing Anger

Strategies or techniques used to decrease feelings of anger and its physiological and psychological effects.

Elderly

People of advanced age, often considered to be those age 65 and over.