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Positive perceptions of IT must be built by addressing
Four layers of business need:
Behavioral Terms
Language or phrases used to describe actions, reactions, and interactions of individuals or groups in various situations.
Measurable, Quantitative Goals
Specific and quantifiable objectives that can be clearly tracked and assessed, facilitating performance evaluation and goal achievement.
Goal Progress
The advancement or movement towards achieving a predefined objective.
Peak Performance
The state of operating at the highest level of one's abilities, often resulting in exceptional achievements or outcomes.
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