Non-Financial Business Metrics Include

question 9

Multiple Choice

Non-financial business metrics include:

• A) customer satisfaction.
• B) employee satisfaction.
• C) business value.
• D) customer satisfaction and employee satisfaction.
• E) customer satisfaction, employee satisfaction, and business value.

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Definitions:

Account Balance

The total amount of money present in an account at a given point in time, considering all credits and debits.

Funds

Capital set aside for specific purposes or investments.

Present Value

Present value is a financial concept that represents the current value of a future amount of money or stream of cash flows, discounted at a specified rate of return.

Discount Rate

The interest rate used to discount future cash flows to their present value, often used in the valuation of investments.