What Is the Best Definition of Anemia

question 17

Multiple Choice

What is the best definition of anemia?

• A) Red cell count 10% lower than the patient's baseline
• B) Decreased hemoglobin, hematocrit, and red cell count compared with healthy people in the same demographic group
• C) Hemoglobin below 12 g/dL
• D) Any clinical condition resulting in shortness of breath, increased heart rate, pallor, and fatigue

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Definitions:

Services Gap

The discrepancy between customers’ expectations of service quality and their actual experiences.

Service Expectations

The preconceived notions or standards that customers have regarding the levels of service they should receive.

Perishability

A characteristic of a service.

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.