A Visitor in the Hospital Slips and Falls

question 9

Multiple Choice

A visitor in the hospital slips and falls.The arm appears dislocated and the visitor is unable to move it.The nurse's first action is to:

• A) apply cold packs.
• B) check range of motion.
• C) splint the arm.
• D) apply an Ace bandage.

Understand how to properly request actions or adjustments in a professional manner.

Grasp the principles of responding to claims or adjustment requests, including when the customer or company is at fault.

Articulate the importance of maintaining goodwill and encouraging positive future interactions in business communication.

Develop skills in structuring and writing procedural and personalized business communications.

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Definitions:

Metastases

The spread and invasion of cancer cells to other organs or tissues. When this happens, the disease is said to have metastasized.

Malignancy

A term used to describe cells or tumors that are cancerous and have the ability to grow uncontrollably and spread to other parts of the body.

Benign

Refers to a condition, tumor, or growth that is not cancerous and does not spread to other parts of the body.

Cigarette Smoking

The act of inhaling and exhaling the smoke of burning tobacco, typically contained in cigarettes, which is a major risk factor for numerous health issues.