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According to the text, discussion groups and chat rooms are one of the components of the Support function of Serving Your Customers.
Acceptable Behavior
Conduct that is deemed appropriate or conforming to the norms and standards established by a society, organization, or group.
Formal Work Units
Structured groups within an organization, defined by hierarchical arrangements and specific tasks, roles, and responsibilities.
Temporary Task Forces
Short-term groups established to accomplish a specific goal or task.
Life Cycle Stages
Life cycle stages refer to the distinct phases of development that an organism, product, organization, or system goes through from inception to its end.
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