Customer-Focused E-Businesses Use Tools Such as E-Mail, Chat Systems, and Discussion

question 108

Short Answer

Customer-focused e-businesses use tools such as e-mail, chat systems, and discussion groups to nurture online communities of _______________ among employees and customers.

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Definitions:

CEO

The highest executive position in an organization, tasked with making overarching decisions and leading the company's strategy.

Middle Managers

Individuals who manage other managers or teams within an organization and are responsible for implementing the organization's strategies and policies.

External Monitoring

The process of observing and analyzing external factors or influences that could impact an organization's performance or strategies.

Competitive Strategy

A long-term action plan that a company devises to gain a competitive advantage over its rivals.