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CRM Software Uses Information Technology to Create an Enterprisewide System

question 25

Multiple Choice

CRM software uses information technology to create an enterprisewide system that integrates and automates many of the _______________ processes with which customers interact.


Definitions:

Petty Cash Account

A small amount of cash kept on hand in a business for minor expenditures.

Internal Control System

Strategies and measures put in place by a firm to maintain the honesty of its financial and accounting records, promote responsible management, and deter fraudulent activities.

Single Employee

Refers to an individual worker within an organization, focusing on aspects related to their employment status or conditions.

Compensating Balance

A minimum cash balance required by some banks to be maintained in a bank account.

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