If a Company Takes Care of a Service Problem Quickly

question 85

Multiple Choice

If a company takes care of a service problem quickly, _______________ of complaining customers will do business with the company again.

• A) 70 percent
• B) 15 percent
• C) 50 percent
• D) 85 percent

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Definitions:

Competitive Environments

The dynamic external system in which businesses compete for resources, customers, and market position.

Sociocultural Environments

The societal and cultural factors that influence an organization's operations, including norms, values, customs, and demographics.

Opportunities

External factors or situations that can be leveraged by a business or organization to achieve its goals.

Threats

External factors or circumstances that could cause harm to an organization or project, often identified in a SWOT analysis.