Which of the Following Is an Example of the Business

question 8

Multiple Choice

Which of the following is an example of the business value of collaborative CRM?

• A) Provides all users with the tools and information that fit their individual roles and preferences
• B) Improves efficiency and integration throughout the supply chain
• C) Empowers all employees to respond to customer demands more quickly
• D) Synchronizes customer interaction with greater convenience through a variety of channels, including phone, fax, e-mail, chat, and mobile devices

---

Definitions:

Cognitive Development

The process of growth and change in intellectual capabilities that occurs from infancy to adulthood.

Self-Regulation

The ability to manage one's emotions, behavior, and body functions in the face of external demands.

Cognitive Development Theories

A set of theories that describe the processes and mechanisms by which individuals perceive, think, and gain understanding of their environment as they grow and mature.

Piaget

Refers to Jean Piaget, a Swiss psychologist known for his pioneering work in child development and cognitive psychology.