_______________ Software Helps Customer Service Reps Assist Customers Who Are

question 35

Short Answer

_______________ software helps customer service reps assist customers who are having problems with a product or service by providing relevant service data and suggestions for resolving problems.

Describe the various motives behind company mergers.

Understand the differentiation among types of mergers.

Recognize the economic and operational advantages of mergers.

Identify reasons for mergers and their success or failure.