The Majority of Complaining Customers Will Do Business with a Company

question 77

True/False

The majority of complaining customers will do business with a company again if it quickly takes care of the problem.

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Definitions:

Social Institution

A complex, integrated set of social norms, structures, and roles that fulfill key societal needs and contribute to the functioning of society.

Nonverbal Communication

The transfer of information through the use of body language, facial expressions, gestures, and tone of voice instead of words.

Functionalist Perspective

A theoretical framework in sociology that focuses on the function of each component of society and how those components fit together.

Social Institutions

Complex social forms that reproduce themselves such as governments, the family, human languages, universities, hospitals, business corporations, and legal systems.