A Typical Dissatisfied Customer Will Tell _______________ About His or Her

question 80

Multiple Choice

A typical dissatisfied customer will tell _______________ about his or her experience.

• A) 8 to 10 people
• B) nobody
• C) everyone he/she knows
• D) 2-4 people

---

Definitions:

Unassertive

A behavioral characteristic in which an individual tends to be passive or submissive, often failing to express their own opinions or needs.

Interpersonal Conflict

A disagreement or clash between individuals due to differing opinions, values, or interests.

Conflict Management

The process of identifying and addressing differences that have the potential to escalate into disputes, in a constructive manner.

Conflict Handling Style

An individual's preferred method of dealing with disagreements, ranging from avoidance to direct confrontation.