If a Company Takes Care of a Service Problem Quickly

question 85

Multiple Choice

If a company takes care of a service problem quickly, _______________ of complaining customers will do business with the company again.

• A) 70 percent
• B) 15 percent
• C) 50 percent
• D) 85 percent

Identify the role and coverage of pay equity legislation across Canadian provinces.

Understand the concept and purposes of golden parachutes for executives.

Assess compensation strategies in relation to market positioning, including leading, matching, and lagging the market.

Know which workers may be exempt from minimum wage legislation and the rationale behind it.

---

Definitions:

James Marcia

A psychologist best known for his work on adolescent identity development, particularly for developing the identity status model which includes foreclosure, identity diffusion, moratorium, and identity achievement.

Identity Formation

The development of a coherent and stable sense of self that encompasses personal values, beliefs, and roles, influenced by various social and psychological factors.

Crisis/Exploration

A developmental phase where individuals may question their identity, values, and direction in life, often leading to significant personal growth or change.

Commitment

The condition of being committed to a purpose, task, or connection.