A CRM System Includes All the Following Phases, Except

question 14

Multiple Choice

A CRM system includes all the following phases, except:

• A) Acquire
• B) Enhance
• C) Balance
• D) Retain

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Definitions:

Owner's Equity

The residual interest in the assets of a business after all liabilities have been deducted, often referred to as net assets or shareholder equity.

Assets

Resources owned by a business with future economic benefits.

Investments

The balance sheet caption used to report long-term investments in stocks not intended as a source of cash in the normal operations of the business.

Cash

Money in the form of currency or coins, readily available for transactions.