_______________ Software Routes Calls to Customer Support Agents Based on Their

question 111

Short Answer

_______________ software routes calls to customer support agents based on their skills and authority to handle specific kinds of service requests.

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Definitions:

Table Design

The process of defining the structure of a table in a database, including the fields, data types, and relationships.

Field Properties

Attributes or settings that define characteristics of fields in databases, such as data type and size.

Multivalued Lookup Field

A type of database field that allows for the selection of multiple values from a list of predefined options, used in forms or tables.

Table Datasheet

A view in database applications that displays data in rows and columns, similar to a spreadsheet, allowing for data entry, editing, and browsing.