_______________ Software Routes Calls to Customer Support Agents Based on Their

question 111

Short Answer

_______________ software routes calls to customer support agents based on their skills and authority to handle specific kinds of service requests.

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Definitions:

Opposites Attracting

The popular notion that individuals with differing personalities, interests, or physical traits are often drawn to each other, forming a complementary relationship.

Authoritarian Personalities

Personality traits characterized by strict adherence to authority and conformity, often at the expense of personal freedom.

Discrimination

Discrimination is the unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or sex.

Self-fulfilling Prophecy

A forecast that, through a cycle of reinforcement between thought and action, either intentionally or unintentionally leads to its own realization.