Which of the Following Applications Focuses on Acquiring and Retaining

question 10

Multiple Choice

Which of the following applications focuses on acquiring and retaining profitable customers via marketing, sales, and service processes?

• A) Customer relationship management
• B) Enterprise resource planning
• C) Knowledge management
• D) Supply chain management

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Definitions:

Range of Information

The scope or extent of data, facts, and insights covered within a particular area of study or interest.

Sequence

A specific order in which related events, movements, or things follow each other.

Overall Length

The total duration or extent of a piece of content, document, or presentation.

Narrative Techniques

Methods used in writing or speaking to tell a story, including point of view, character development, and plot structure.