According to the Text, Customer Relationship Management Focuses On

question 33

Multiple Choice

According to the text, customer relationship management focuses on:

• A) Developing the most efficient and effective sourcing and procurement processes
• B) Acquiring and retaining profitable customers via marketing and delivery of timely products and services
• C) Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services
• D) Providing a firm's employees with tools that support group collaboration and decision support

---

Definitions:

Supine

A position of the body lying face up or on the back.

Lithotomy

Lithotomy is a medical procedure or surgical position where the patient lies on their back with legs raised and apart, commonly used in gynecological and other surgeries.

AAPC

Stands for American Academy of Professional Coders, an organization providing education and certification for medical coding and billing professionals.

AHIMA

American Health Information Management Association, a professional organization in healthcare that focuses on healthcare records and health information management.