Internet Technologies Can Make Customers the Focal Point of Customer

question 9

True/False

Internet technologies can make customers the focal point of customer relationship management (CRM) and other e-business applications.

---

Definitions:

Beta

A measurement of the volatility of a security or a portfolio in comparison to the market as a whole, used as a measure of systematic risk.

Treynor Measure

A performance metric for determining how well an investment compensates the investor for taking risk, comparing returns above the risk-free rate to the investment's market risk.

Standard Deviation

A statistical measure that represents the dispersion or variability of a data set, commonly used in finance to quantify the risk of investment returns.

Beta

A measure of a security's volatility compared to the market as a whole, indicative of its relative risk.