Developing a Relationship with a Customer Such That the Customer

question 12

Multiple Choice

Developing a relationship with a customer such that the customer cannot afford to switch suppliers is an example of:

• A) Monopolistic enterprise
• B) Locking in the customer
• C) Growth strategies
• D) None of the above is correct

Recognize the role of aversive stimuli in behavior modification.

Grasp the concept of reinforcement and its application to increase desired behaviors.

Understand the use of punishment to decrease undesired behaviors.

Identify real-life examples of reinforcement and punishment.

---

Definitions:

Average Stock

The average price of a company's stock over a specific period, which can indicate the stock's general trend.

Diversified Portfolio

An investment portfolio that contains a mix of assets (e.g., stocks, bonds, real estate) to reduce risk through diversification.

Market Portfolio

A portfolio consisting of all stocks.

Correlation

A statistical measure that describes the extent to which two variables change together, and thus how well one variable can predict the other.