A Company That Places a Strategic Focus on Customer Value

question 21

Multiple Choice

A company that places a strategic focus on customer value recognizes that __________, rather than __________, has become a primary determinant in a customer's perception of value.

• A) service, price
• B) price, quality
• C) quality, service
• D) quality, price.

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Definitions:

Positive Reinforcement

A motivational technique that involves rewarding a desired behavior to encourage its repetition in the future.

Public Speaking

The act of speaking in front of a live audience with the aim of informing, persuading, or entertaining.

Practical Encouragement

involves offering real and meaningful support to individuals or teams to motivate and increase their confidence in achieving goals or overcoming challenges.

Informal Training

Learning that occurs outside of a structured, formal classroom environment, often through experience, observations, or interactions with others.