All of the Following Are Support Processes, Except

question 29

Multiple Choice

All of the following are support processes, except:

• A) Customer relationship management
• B) Procurement of resources
• C) Technology development
• D) Employee benefits intranet

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Definitions:

Skinner Box

An experimental apparatus created by B.F. Skinner to study animal behavior, particularly the consequences of actions on behavior.

Successive Approximations

A behavior modification technique involving the reinforcement of behaviors that are progressively closer to the desired behavior.

Reinforcing

The process of strengthening a behavior by providing a consequence that the individual finds rewarding.

Punishing

The act of imposing a penalty or negative consequence for an undesirable action or behavior, with the intent of reducing or eliminating that behavior.