Using an Information System to Make Customers And/or Suppliers Reluctant

question 96

Multiple Choice

Using an information system to make customers and/or suppliers reluctant to change to another competitor is called:

• A) Growth strategy
• B) Building switching costs
• C) Creating alliances
• D) Raising barriers to entry

---

Definitions:

Kohlberg's Stages

A theory in psychology that categorizes the development of moral reasoning into different levels and stages, from pre-conventional to conventional to post-conventional morality.

Mutual Interpersonal Expectations

The shared beliefs or standards regarding how individuals should behave towards each other in a social or professional context.

Universal Ethical Principles

Fundamental ethical concepts and values that are widely accepted across different cultures and societies as a basis for moral conduct.

Enlightened Egoism

A philosophical concept suggesting individuals should act in their own self-interest but also consider the long-term consequences of their actions on others, promoting mutual benefit.