A Customer-Focused Business Can Build Customer Value and Loyalty By

question 104

Multiple Choice

A customer-focused business can build customer value and loyalty by:

• A) Making a loyal customer feel special with website personalization
• B) Letting customers place orders directly, or through distribution partners
• C) Letting customers check order history and delivery status
• D) All of the choices are correct.

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Definitions:

Subcontracting

The practice of assigning or outsourcing part of the obligations and tasks under a contract to another party known as a subcontractor.

Stockouts

Instances when items are not available for sale due to insufficient stock.

Aggregate Planning

A production planning method that determines the necessary resources to meet projected demand over a future period, typically medium-term.

Subcontracting

The process of assigning or outsourcing part of the obligations and tasks of a contract to another party, usually to specialize in that aspect of the work.