When a Company Experiences Excessive Technical and Process Standardization That

question 96

Multiple Choice

When a company experiences excessive technical and process standardization that limit the flexibility of business units, or frequent exceptions to the standards that increase costs and limit business synergies, this is often the result of senior management failing to answer the question:

• A) Which IT capabilities should be companywide?
• B) How much should be spent on IT?
• C) Which business processes should receive our IT dollars?
• D) Whom should we blame if an IT initiative fails?

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Definitions:

Authentic

Genuine or true in nature, not counterfeit or copied.

Nonverbal

Communication without the use of spoken language, involving gestures, facial expressions, body language, and other visual cues to convey messages.

Verbal

Relating to words or the use of words in communication, either spoken or written.

Intonation

The rise and fall of the voice in speaking, which can affect the meaning and emotional content of words.