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According to the text case, all the following lessons were learned from the COBIT implementation at Blue Cross, except:
Cash Sale Return
The process of refunding a customer in cash for the return of goods previously purchased with cash.
Cash Payments Journal
An accounting journal used to record all cash payments made by a company, including expenses and debtor payments.
Control Account Balance
Refers to the total balance in a general ledger account that summarizes the balances of subsidiary ledger accounts.
Subsidiary Ledger
A ledger containing the details to support a summary line item in the General Ledger, such as accounts receivable or accounts payable.
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